Are you tired of the hassle of paperwork and trying to keep track of your inventory? Maybe you are looking for a smarter way to manage customers?
It can easily be overwhelming to juggle multiple tasks at once, especially if you are still doing manual processes.
That is why I have collected the top 7 best POS features that you can implement, which will help you digitalize and automate your bike shop.
Are you ready to be more effective? Continue reading.
Digital workshop tickets
Do you struggle with keeping track of your handwritten orders and services?
Do you ever find yourself losing track of a customer’s request?
If so, then digital workshop tickets may be just what you need!
By switching from handwritten workshop tickets to digital workshop tickets, you will enjoy a whole new level of convenience and organization.
With digital workshop tickets, you can store all your workshop tickets in one place and keep track of them with ease.
You’ll never have to worry about losing track of a request again!
But the benefits don’t stop there.
By making the switch to digital workshop tickets, you’ll be able to manage your tasks more efficiently and improve your productivity.
With all your workshop tickets stored digitally, you can easily prioritize your tasks and allocate your resources accordingly.
This means that you can complete your projects with more ease and satisfaction. And who wouldn’t love that?
Wait a minute... What is a digital workshop ticket?
In most bike shops, there is typically a need to “put down in writing” what needs to be done for a customer, as well as other relevant information.
This is what is known as workshop cases or tickets. In our workshop management system, you can easily and quickly create a digital workshop ticket sorted by date, status, tags, customer, employee, and much more.
This will help you keep track of your customers orders and services.
Serial number tracking
Have you ever found yourself struggling to keep track of your unique items?
With a serial number tracking feature, you can easily keep track of all your inventory.
When creating an item, you can choose whether it should be a regular item or a serialized item.
A serialized item means that the item is unique with a unique number. It could be a bike with a frame number or a bike part with a serial number.
Serialized item management is therefore particularly used in, for example, the workshop industry.
If you choose to make the item a serialized item, you do not need a unique product number like the point of sale system otherwise requires. All you need is a unique serial number.
This way, you can categorize your serialized items under the same product numbers, and you can keep track of your items much more easily.
Online ticket status
With online order status, you can easily provide your customers with real-time updates on their order status.
The online order status feature allows your customers to track their order’s progress from start to finish, giving them peace of mind and boosting their confidence in your business.
Every time you update your digital workshop tickets in the system, the order status feature on your website is also automatically updated.
Then your customers can quickly and easily look up their tickets.
With this feature, you can free up some time for yourself while keeping your customers informed and satisfied.
But can we automate even more? Yes we can!
Automated service reminders via email and texts
No more manually sending reminders to your customers!
Set up automated emails and text message notifications to alert them when their order is ready for pickup.
With an automated system, you can save time and focus on other work duties.
For example, when a ticket is complete and ready for pickup, you can mark it as complete.
From there, you can send one of the automatic text messages or emails to the customer – depending on what they prefer.
All it takes is for you to create your own templates. This can be related to delays, cost prices or the collection of an item.
With your own templates, you can quickly send updates to the customer regarding their ticket, and you can save much more time in everyday life.
It is also possible for your customers to respond to your text messages, and you can respond to them directly.
The feature not only helps you build closer relationships with your customers, but also makes your communication much more efficient.
But what about inventory management? Are there features for that too? You bet.
Inventory transfers
Easily transfer items between your different locations with just a few clicks. Keep your inventory organized and your customers happy.
With an inventory transfer feature, you can easily manage your inventory and streamline the process of transferring items between locations.
Regardless of the size of your business, it should be easy to move items between stores and inventory.
But before you can move your item between multiple locations, it requires that the store is set up as a chain in the point of sale system.
If your business is part of a chain and needs to move several items from one store to another, you can easily and quickly move the items in the POS system’s item module.
Here you can create a completely new inventory transfer and add the store you want to move the item to.
Using the inventory transfer feature, you can completely avoid the manual inventory transfer.
Multi-location inventory
Are you a chain store or have multiple inventory locations? Then you can easily see what is in inventory at the other locations.
Keep track of all your inventory across all your locations with the multi-location inventory feature.
No more guessing if a certain item is in inventory at a particular location!
This will give you the opportunity to easily see the availability of common products between all your stores. That’s smart!
It’s simply done with the chain function, which allows all stores to access inventory status for a desired product directly from the product overview.
All you have to do is scan the product. Then you get a complete overview of the product’s inventory status.
Mobile POS
Take your POS with you wherever you go!
With a mobile POS feature, you can easily detach yourself from the counter and take the POS system with you anywhere in the store, warehouse, workshop, or wherever it suits you.
Say goodbye to being tied down to a stationary POS system and hello to the freedom of a mobile POS.
When using an online POS system, you can accept payments, check inventory information and much more, no matter where you are and across devices.
All it takes is an internet connection, where you simply log in on a computer, tablet or mobile.
Then you can start serving your customers.
With the mobile POS feature, you get lightning-fast access to relevant product data such as inventory, price and product description via an expanded search function directly in the system.
This way, you and your employees can easily answer any questions from customers who want help and advice when you’re on the go or not just behind the counter.
Furthermore, with a mobile and online POS system that can be taken anywhere, all your data is instantly saved in the cloud.
This means that you can track and access all your sales, update prices and place orders, no matter where you are in the country.
Whether it’s in the store, in the warehouse or out in the workshop, all you need is an internet connection.
Conclusion
In summary, these features can help you manage your bike shop more efficiently and effectively.
You can keep track of workshop tickets, keep your customers informed about the status of their orders, and even manage inventory easily across multiple locations.
The mobile POS feature can also help you process transactions quickly and easily, wherever you are.
Overall, these features can streamline your bike shop and improve your customer experience.
And we all like happy customers, don’t we?
