In Copenhagen, Denmark, lies the combined bike store, coffee shop, bike workshop, and it-place for bike enthusiasts: Cranks & Coffee. The store has a wide expertise – whether you seek to get a bike repair or quench your thirst, the staff is ready to serve you right away.
At Cranks & Coffee, everything goes hand in hand.
Built on community, driven by passion
The store is driven by Simon, Emil, and Joakim who share a great passion for cycling – something that the store is highly characterized by.
Cranks & Coffee is a meeting place for passionate people, offering a space to exchange stories and nurture the cycling culture they all love.
“Our customers are in their right element when they visit us here,” Simon ensures.
In the beginning, the concept was for customers to enjoy a cup of coffee while their bike was getting fixed. However, things have changed since then.
Today, Cranks & Coffee has transformed into a thriving community and fellowship for passionate bikers, brimming with captivating road stories and a profound love for bike culture.
"We're constantly buzzing with activity at the shop."
Since its inception in 2017, Cranks & Coffee haven’t encountered any setbacks. There’s nothing holding back the excitement and engagement for what the owners have created for the
A POS system that helps manage everything in the shop
Today, Cranks & Coffee uses Bikedesk to efficiently manage their operations. Relying on our robust POS system, numerous aspects has been streamlined – from serving customers as the desk to handling the inventory and workshop tickets, Bikedesk handles it all.
"It helps us with basically everything."
With Bikedesk, Cranks & Coffee easily manages their stock, receiving new products, reordering, and maintaining inventory with a built-in inventory management feature.
And that’s just the beginning.
The inventory management feature provides Cranks & Coffee with a complete overview of the stock, ensuring that the numbers are always updated.
This is possible because the POS system is a true cloud system, meaning that all updates happens in real time.
By utilizing workshop tickets, Cranks & Coffee can effortlessly create tasks and include necessary customer information – making it possible for the employees to delegate tasks to their coworkers, allowing them to maintain full control over tasks.
Once the tasks are completed, the POS system automatically sends out a text message to the customer. When it‘s time for payment, employees can simply locate the work ticket within the POS system through a quick search. After the payment, the tasks are marked as completed.
Integrations that simplify work life
Cranks & Coffee benefits from several integrations that simplify their work life.
For instance, their Shopify webshop is fully integrated with their POS system.
The integration saves the employees a significant amount of time and resources by automating multiple manual tasks that typically arise navigating between a physical shop and a webshop.
As a result, the product inventory remains synchronized across systems, ensuring an up-to-date inventory, minimizing customer disappointment.
But that’s not all they’ve automated at Cranks & Coffee. The shop has also streamlined its financial accounting with Dinero, a Danish accounting system.
This app integration seamlessly transfers all sales data directly to Dinero, ensuring accurate accounting.
According to Simon, having a well-functioning POS system plays a central role in providing a good customer experience.
The POS system simply makes their everyday work life a lot easier.
"Bikedesk assists us with all the practical aspects of our work progress."
Want to learn more about Bikedesk and how the system can help your shop?
Contact us for a demo!
