2024 has been another exciting year at Bikedesk.
We’ve enhanced our POS system with new features, launched powerful integrations, and established exciting partnerships with both new customers and collaborators.
Our top priority remains the same: helping bike shops grow their businesses and deliver better customer experiences.
Curious about how we’ve achieved this? Keep reading to learn more.
New Features, New Opportunities
Here’s a selection of the features we developed and launched in 2024, all designed to make your work—and your team’s—easier and more efficient.
Omnichannel: Step Into the Future of Retail
If there’s one thing 2024 taught us, it’s that omnichannel isn’t just an option—it’s a necessity.
Omnichannel is about delivering a seamless, personalized shopping experience across all sales channels. Meeting customers where they are builds loyalty and strengthens retention.
To help you achieve this, we’ve developed a new omnichannel module packed with features to break down the barriers between online and offline sales. For example, this module lets you sell across multiple warehouse locations while ensuring that the sales are attributed to individual stores.
We’re excited to launch the omnichannel module in 2025.
Laying the Groundwork for AI in Retail
AI was a hot topic in 2024—and it’s here to stay. That’s why we’ve integrated AI directly into our retail system.
This integration introduces a smart prompt feature for tools used in sending text messages and emails, including the POS system, customer module, and case management.
With AI, the system generates drafts based on existing text—similar to how ChatGPT works—thus saving you time while improving communication.
EFSTA Integration
2024 marked the start of our journey towards our European expansion with an EFSTA integration.
EFSTA simplifies tax compliance across borders, making it easier for international retailers to use our system. We’re aiming for approval in 2025, enabling cross-border operations to become even smoother for our customers.
Other Smart Features You’ll Love
We’ve also introduced various updates and optimizations to our POS system, delivering even more value for your store:
- Loyalty Module Updates: Increase customer retention with an upgraded loyalty system.
- Faster Search Functions: Allows you to find customer profiles, past purchases, products, or case histories faster and saves you time during busy periods.
- Enhanced Statistics Module: A more visual overview of product performance helps you identify best-sellers and keep shelves stocked with in-demand items.
These are just a few of the improvements we’ve made. Log into your Bikedesk Dashboard to explore all the new features launched in 2024.
Integrations That Make a Difference
Shopify Integration - New and Improved
One of the key integrations we’ve enhanced this year is Shopify. Together with our omnichannel module, it creates a seamless connection between online and offline sales.
With the updated Shopify integration, you can now:
- Process online returns in-store
- Use gift cards across sales channels
- Sync loyalty points with our loyalty module
Other Value-Adding Integrations
Beyond Shopify, we’ve introduced several new integrations and updated existing ones, including:
Each integration is designed to save you time and create value for your business so you can focus on your customers.
2025: A Glimpse Into the Crystal Ball
2024 was filled with exciting developments, growth, and new opportunities. Thanks to our amazing customers, collaborators, and the talented Bikedesk team, we ended the year with an impressive 94% support rating.
Looking ahead, we’re aiming even higher in 2025:
- Delivering a complete omnichannel setup
- Expanding our international presence
- Integrating with Adyen to enable multi-currency payments
- Developing more smart features and integrations
Our support team is also dedicated to further improving the Help Center and delivering top-tier assistance whenever you need it.
Have ideas or feedback to make our system even better? We’d love to hear from you—reach out at support@bikedesk.com.
Finally, a huge thank you to all our customers and partners! Here’s to an exciting 2025. 🚀
You might also like: 9 ways Bikedesk POS can help bike shops with inventory management
